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DUE TO THE RECENT EVENTS REGARDING  THE CORONAVIRUS OUTBREAK, WE ARE ASKING PATIENTS NOT TO ATTEND THE PRACTICE.

We are available and accessible by telephone 01924 402073, Online and by email albionstreet.sms@nhs.net only.

ALL FACE TO FACE APPOINTMENTS WILL NOW BE TELEPHONE APPOINTMENTS. IF THE GP DOES NEED TO SEE YOU FACE TO FACE THIS APPOINTMENT MAY BE AT LIVERSEDGE HEALTH CENTRE OR DEWSBURY HEALTH CENTRE. PLEASE BE PREPARED TO TRAVEL TO EITHER SITE.

ROUTINE NURSE APPOINTMENTS WILL BE CANCELLED UNTIL FURTHER NOTICE.

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Changes to online booking:

To mitigate any risk that potentially infected patients
book appointments online and attend the practice when they should be receiving
advice to self-isolate or go through testing, all practices are now being advised to
change face-to-face appointments booked online to triage appointments via
telephone or video. You can read more on our website:
https://www.england.nhs.uk/coronavirus/primary-care

INFORMATION REGARDING MEDICAL CERTIFICATES DUE TO CORONAVIRUS:

https://www.gov.uk/government/publications/guidance-to-employers-and-businesses-about-covid-19/guidance-for-employers-and-businesses-on-coronavirus-covid-19

Do I need a sick note?

 From Friday 20 March onwards, those who have COVID-19 or are advised to self-isolate will be able to obtain an “isolation note” by visiting NHS 111 online and completing an online form, rather than visiting a doctor. For COVID-19 cases this replaces the usual need to provide a “fit note” after seven days of sickness absence. Isolation notes will also be accepted by Jobcentre Plus as evidence of your inability to attend.

INFORMATION REGARDING LETTERS FOR TRAVEL DUE TO CORONAVIRUS:

Letters for travel cancellations and proof of coronavirus testing cannot be obtained from the surgery. Please speak with your travel company regarding any cancellations or reasons why you can or cannot travel.

WE ASK THAT YOU ARE UNDERSTANDING AT THIS DEMANDING TIME, AND APPRECIATE YOUR PATIENCE. PLEASE RING AFTER 1PM FOR ALL PRESCRIPTION REQUESTS AND RESULTS. OUR TELEPHONE LINES AT 8AM-12 ARE VERY BUSY.

PRESCRIPTION REQUESTS

Where possible we will endeavour to get your prescription request to you with minimal fuss. To minimise risk of potentially infected patients coming to the surgery we will take requests over the telephone, online or by email only.

If you are over 70 or have chosen to self isolate we will accept prescription requests over the telephone. We can also arrange delivery from one of the local pharmacies if you are self isolating. Please let us know when you call.

Welcome to Cook Lane Surgery

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Access

The premises are disabled access via the front automated doors which has double width to accomodate wheelchairs.

Chaperone Policy

Cook Lane Surgery is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance. All of our staff have undertaken formal Chaperone training delivered by the Primary Care Training Centre and have been accredited to carry out these duties.

All patients are entitled to have a ‘chaperone’ present for any consultation, examination or procedure where they feel one is required. The chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.

Wherever possible we would ask you to make this request at the time of booking the appointment so the arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However occasionally it may be necessary to reschedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy. The Clinicians record in your record when a ‘chaperone’ has been offered, declined, requested etc and our chaperones also make a separate entry also in to the Electronic Patient Record (EPR).

If you have any questions or comments regarding this please ask to speak to the Practice Manager – Melanie Lockwood.

(Site updated 01/04/2020)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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